Refund policy

Refund Policy

At Milawa Cheese Company we are fussy about quality, but understand that sometimes things happen that prevent perfection.

If your cheese box has been damaged in any way, please contact us immediately. Photos of the box are very helpful. Risk of damage and deterioration passes to the buyer on delivery, so for us to process any claim, you must inform us immediately if delivery is damaged. We are unable to accept responsibility for any deliveries due to incorrect address, unopened parcels, delayed deliveries and gifts to others who are away or unable to accept delivery.

Your cheese should still be cool to touch when it arrives. As cheese is a living product, which continues to mature outside of the fridge, it will likely have a good strong odour. Please do open your cheese when you receive it and let us know if it doesn't look right; once again, photos are helpful. If something is found to be wrong with your cheese, we will do our very best to make it right, with a refund or replacement. Refunds will not apply to change of mind or dislike of product.

We will only refund items at the purchase price. If you have bought an item at sale price, we will only refund the item based on the actual price paid. Gift Vouchers are a final sale and no refunds will be applied.  Milawa Cheese products purchased from a third-party vendor, distributor, or locations other than www.milawacheese.com.au are not refundable on this site. Our refund policy does not include transaction processing fees incurred by third-party vendors e.g. Square, please refer to their terms & conditions policies.  

To contact the team about any concerns, please call 03 5727 3589 or email shop@milawacheese.com.au

Changes to Refund Policy  

We may update our Refund Policy from time to time. You are advised to review this Refund Policy periodically for any changes. Changes to the Refund Policy are effective once posted.